Terms of service

Provide accurate contact information and keep access to your account secure. Do not share sign-in codes or personal booking links. Tell us if you suspect unauthorised access. You must not impersonate another person, misuse the service, or attempt to access another customer’s or business’s records.

A place is confirmed when the platform records a confirmed booking; a waitlist place is not a confirmed booking. Check the class time, location, instructor and any requirements shown before booking. Class cancellation cutoffs, credit restoration and late-cancellation rules are those displayed for your booking or provided by your business. Events may have their own venue and ticket conditions; check the event details rather than assuming the regular class venue applies. If a class or event changes or is cancelled, contact the business you book with about available alternatives or refunds.

Prices, included credits, billing intervals, start dates and any discount conditions are shown for the selected plan. Recurring memberships renew according to the terms accepted at purchase unless cancelled under the applicable policy. A scheduled start is subject to confirmation and a valid payment method. Contact the business you book with to request cancellation or discuss a pause; deleting your account does not cancel your membership.

Each business on BookMySpot sets its own cancellation and notice periods. Some allow cancellation at any time; others require notice before the next payment. The applicable rules are shown at purchase, so check them before you buy.

Any discounts, promotional or annual plans are offered by the individual business. Eligibility, price and renewal arrangements are those confirmed for your selected plan. Individually agreed arrangements are not general offers.

Payments are processed through Stripe. You authorise the payment and, where expressly agreed, future recurring charges under your plan. A failed payment may affect access to a paid service. Refund requests, disputed charges and billing questions should be raised with the business you book with. Refund eligibility depends on the service-specific terms and applicable law; these terms do not remove any legal refund right.

Follow instructor guidance and venue rules. Tell your instructor about relevant limitations before participating and seek appropriate medical advice if you are unsure whether training is suitable. Participation does not waive rights that cannot legally be excluded, including liability for death or personal injury caused by negligence.

Booking confirmations and other service communications may be sent by email, text, WhatsApp or connected social accounts. AI assistance is provided where enabled and may be incorrect. A chat recommendation alone is not proof that a booking, payment or membership change has completed; check the confirmation and your account. Ask staff to review anything unclear. Marketing preferences can be changed separately from necessary service notices.

We aim to keep the platform available, but maintenance, provider outages or technical problems may interrupt access. Contact the business you book with if a booking or payment appears incorrect. Nothing in these terms excludes responsibility that cannot be excluded under applicable law or limits statutory consumer rights.

Our privacy policy explains how information is handled. Raise service complaints with the business you book with, and platform enquiries with support@bookmyspot.co.uk. Updated platform terms will be dated on this page; any changes to an existing paid service remain subject to your agreement and applicable law.